799ph Privacy Policy

How We Handle Your Information

1. Information We Collect

When you register for a 799ph account, we collect personal information including your full name, date of birth, email address, mobile number, and payment details. We also collect technical data such as your IP address, device type, browser version, and session activity logs when you use the platform. This information is necessary to verify your identity, process transactions, and deliver a secure gaming experience to Filipino players. We may also collect information you provide voluntarily when contacting our support team or responding to surveys. All data collection is carried out in accordance with applicable data protection laws in the Philippines.

2. How We Use Your Data

Your personal data is used to create and manage your 799ph account, process deposits and withdrawals in Philippine pesos, and verify your eligibility to use the platform. We use technical data to detect fraud, prevent unauthorised access, and improve platform performance for players across the Philippines. Where you have opted in, we may use your contact details to send you relevant promotional communications about new features, bonuses, or platform updates. We do not use your data for automated decision-making that produces legal effects without human review. You may withdraw consent for marketing communications at any time by contacting [email protected].

3. Data Sharing and Third Parties

799ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only with trusted serviceproviders who assist us in operating the platform — including payment processors, identity verification partners, and hosting infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified in advance. We require all third-party partners to maintain data protection standards consistent with applicable Philippine law.

4. Cookies and Tracking

799ph uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how Filipino players interact with the platform. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand which features are most useful so we can continue improving the experience. You can manage non-essential cookie preferences through your browser settings at any time, though disabling certain cookies may affect platform functionality. We do not use third-party advertising cookies or share browsing data with ad networks.

5. Data Retention

We retain your personal data for as long as your 799ph account remains active and for a period thereafter as required by applicable financial and gaming regulations in the Philippines. Transaction records are typically retained for a minimum of five years to comply with anti-money laundering obligations. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. You may request a copy of the personal data we hold about you at any time by contacting [email protected]. We will respond to verified data access requests within 30 days.

6. Data Security

799ph implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and update our systems to address emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law.

7. Your Rights

As a player based in the Philippines, you have the right to access, correct, or request deletion of the personal data we hold about you. You may also object to certain types of data processing or request that we restrict how we use your information in specific circumstances. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will verify your identity before processing any data rights request to protect your account security. If you are not satisfied with how we handle your request, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

8. Children's Privacy

799ph is strictly for players aged 21 and above, and we do not knowingly collect personal data from anyone under this age. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated information. Parents or guardians who believe a minor has accessed the platform should contact us immediately at [email protected]. We take our responsibility to protect younger Filipinos seriously and cooperate fully with any investigation into underage access. For more information on our age verification process, visit the Responsible Gaming page.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or through an in-platform notice. Your continued use of 799ph after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how your data is being protected. If you have any questions about this policy or our data practices, the FAQ page is a good starting point.